Advice For My Past Self

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Deeply caring about something is sometimes a choice. Be precise, confident, and persistent and you will be heard. Eat the frog. Offer to do the thing no one else wants to do, but make sure it even needs to be done. Reduce others’ workload as often as possible. Offer help […]

How to Write Technical Instructions

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Recently, I was searching for a good resource on how to write technical instructions. What I was searching for was simple pointers on technical language including: Tense Voice Length Sentence Structures Complexity of Words Everything I found when Googling “writing technical instructions,” or “how to write clear instructions,”  was long […]

The Question Behind The Question

QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life by John G. Miller My rating: 4 of 5 stars I picked up QBQ! at The Bookshelf in Brunswick in June after donating a handful of books I didn’t need anymore. I wasn’t really sure what […]

Security Team at KHM Travel Group

The Systems and Development Team at KHM Travel Group

This summer, one of my main focuses at work has been on security. I formed a team in May with individuals from our Systems, Operations, and Fraud teams. Armed with each of our unique strengths, we’ve been tackling topics like password managers, phishing and ransomware, firewalls and network security, cybersecurity […]

Time Management as a New Manager

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The biggest personal struggle that I face as a manager is my personal time management. I have no difficulties with planning meeting agendas, coordinating schedules, or addressing interpersonal or cross-departmental communication hurdles. What falls by the wayside more often than not is finding enough time to devote to contributing to […]