I picked up QBQ! at The Bookshelf in Brunswick in June after donating a handful of books I didn’t need anymore. I wasn’t really sure what I was going to get out of it and I had never heard of the book, nor the author. The book turned out to be a great read because it was super short but has a clear message.
Miller proposes that an easy way to become more personally accountable is to change the structure of the questions you ask when faced with an undesirable situation. Basically, instead of looking at a situation with the victim mentality of “When will someone do something about this?” the QBQ method suggests asking “What can I do to improve this?”
Though it doesn’t provide statistics or case studies showing how a company’s increased as a result of the QBQ method, I enjoyed it more than similar books because it wasn’t gimmicky or too drawn out. I’d highly recommend it for anyone who feels like they’re in a slump or like their voice isn’t being heard.